Everything You Need to Know — Without the Guesswork.

Can I change my event date after booking?

We understand that plans can shift. If your new date is available, we’re happy to reschedule your event. Date changes requested more than 90 days before your original event date may be accommodated at no additional cost. Changes requested within 90 days of the event may be subject to a rebooking fee. All date changes must be confirmed in writing and are subject to availability.

Do you require event insurance?

Yes. Liability insurance or a signed waiver is required for ticketed events, including fundraisers, festivals, and large public gatherings. Insurance requirements will be outlined during the booking process, if applicable to your event.

​What is your cancellation policy?

While we understand that plans can change, all deposits are non-refundable. Our cancellation policy is as follows:

• More than 90 days before the event: Deposit is forfeited; no additional fees are due.

• Within 90 days of the event: Up to 50% of the remaining balance may be due, based on planning, staffing, or vendor costs already incurred.

• Within 30 days of the event: The full remaining balance is due, as arrangements are typically finalized at this stage.

All cancellations must be submitted in writing.

What is your rescheduling policy?

We’re happy to assist with rescheduling when needed.

• Events may be rescheduled once, with no penalty, if notice is provided at least six (6) months in advance and the new date is available.

• Rescheduling requests made within six months of the original event date may be subject to a rescheduling fee.

• Deposits may be transferred one time only to the new date. Additional date changes may require a new contract and deposit.

​What happens in case of severe weather or emergencies?

For outdoor events, we always recommend a backup plan, and our team is prepared to assist. In the event of severe weather, we will work with you to move the event indoors or adjust the setup when possible. If extreme weather or a declared emergency makes it unsafe to proceed, we will offer a one-time opportunity to reschedule your event at no additional cost, subject to availability. This policy applies to hurricanes, flooding, and declared emergencies, not standard rain or cold weather conditions.

Can I bring outside décor, furniture, or rentals?

Yes. Clients may bring in outside décor and rentals with advance approval. All items must be delivered, set up, and removed within your reserved rental time unless otherwise arranged. Décor must be freestanding and may not cause damage to the venue. Final décor plans are reviewed during planning to ensure a smooth setup and breakdown process.

What happens if my event runs past the scheduled end time?

Events are expected to end at the contracted time. If an event runs over, additional fees may apply to cover staffing, security, and operational costs.